Emerging issueUKWellbeing leads

Nearly 1 in 5 adults now use AI chatbots for mental health support

Date July 9, 2026By WorkblissUpdated October 19, 2026

What’s happening

In Mind-commissioned polling of 2,019 UK adults (Yonder, June 2026), 18% had used AI chatbots for mental health or wellbeing support in the past year, and 60% of those used them instead of formal support such as NHS talking therapies; 84% said access to human support alongside AI matters.

What to do

Find out how employees use AI for support and make your EAP and human support routes more visible and faster to reach.

How Workbliss can help

Workbliss runs stress, resilience and mental health programs, plus manager training on spotting early signs, across your locations.

Plan support for your teams

Source

mind.org.uk. Checked October 19, 2026.