About this session
See what happens on the other side of the handoff. Cross-Training Day brings colleagues into each other’s working worlds.
Role hosts demonstrate a real task, explain the decisions behind it and help someone else try it using an approved practice example. The group discovers the dependencies and small details that are easy to miss.
Your employees bring the expertise. Workbliss designs and runs the structure, from rotations to the task guides and handoff checklists the team keeps using.
What your people take away
- Watch colleagues demonstrate key parts of their roles
- Practice tasks with support
- Test and improve a shared handoff
- Capture task guides and handoff checklists the team can keep using
Shared with you
See the full session
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- What each length covers, half day to full day
- Everything that’s covered, part by part
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What each length covers
Half day
Half Day — Cross-Training ExchangeMap the roles, run two role exchanges, test one shared handoff and capture task guides and a handoff checklist.
- Map the work
- Role exchanges
- Test the handoff
- Capture and follow through
Covers all 4 parts.
Full day
Full Day — Cross-Training DayLonger role exchanges, an end-to-end workflow scenario, guides written and tested by colleagues, and a follow-through plan.
- Map the work
- Role exchanges
- Test the handoff
- Capture and follow through
Covers all 4 parts, in more depth, with more time to practice.
What’s covered
Map the work
Every length- Meet the rolesThe facilitator introduces the exchange and the role hosts.
- Where the work connectsParticipants map the roles and the dependencies between them.
- What to look forThe group agrees what to notice: decisions, exceptions and handoffs.
Role exchanges
Every length- Show, try, explainA role host demonstrates a task and the decisions behind it, then others try it with support.
- Change perspectiveParticipants move to a different role or connected task.
- Ask good questionsStructured prompts help people uncover the hidden steps in each task.
Test the handoff
Every length- Pass the work alongThe group passes a practice task between roles to test the handoff.
- Follow the work end to endIn the full day, participants work through a connected scenario across all the roles.
- Spot the frictionThe group notes where information gets lost or work waits.
Capture and follow through
Every length- Write it, swap it, test itParticipants write short task guides and handoff checklists and test them on each other.
- Supported practice planThe group agrees which tasks need more supervised practice.
- Next stepTeams pick one handoff improvement to try in normal work.
Tools and materials
- Role Snapshot template
- Task Guide template
- Handoff Checklist
- Supported Practice Plan template
Who it’s for
- Cross-functional teams
- New project teams
- Teams with recurring handoff problems
- Planned-cover preparation
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Cross-Training Day
How long is Cross-Training Day?
Cross-Training Day runs as Half day or full day. You choose the length when you book. A half-day session covers Map the work, Role exchanges, Test the handoff and Capture and follow through, everything in the outline. A full-day session covers everything, in more depth, with more time to practice.
Can Cross-Training Day be delivered online or in person?
It is delivered in person, at your site, in any country.
How do we book Cross-Training Day?
Create a free Workbliss profile with your work email, then open Cross-Training Day to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.