About this session
The research is consistent: when people feel genuinely seen at work, everything else gets easier. Built specifically for the "Reverse Customer Journey" context, this session stays concrete and respects your team's time.
You'll leave with two or three moves you can try this week, not a 40-page framework.
What your people take away
- Notice the Harvard Adult Development Study's core finding — and what to do with it
- Spot the three connection rituals most-loved by hybrid teams (and why they work)
- Run the difference between proximity and connection in a hybrid team
- Build small-group design that gets introverts talking without performing
- Name Amy Edmondson's four stages of psychological safety in 30 minutes
Shared with you
See the full session
Create your free Workbliss profile to see the rest of this outline and book it. It takes a minute, with your work email.
- What each length covers, 30 minutes
- Everything that’s covered, part by part
- Book online, and browse 1,500+ more sessions for your teams
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What’s covered
The Real Cost of Disconnection
Seeing the pattern
- Name the difference between busy and connected — most teams confuse them
- Identify which meetings create connection and which just consume time
- Name the difference between busy and connected — most teams confuse them
- Notice where hybrid geometry quietly excludes — who's usually the dial-in, who's usually in the room
Small Rituals, Big Shift
Practices to try this week
- Practice polyvagal co-regulation: slow down your breath and voice first, let the group settle
- Introduce a 'gratitude drop' in Slack — 60 seconds, once a week, one teammate named specifically
- Use NVC's four-step format (observation, feeling, need, request) for any tense chat
- Practice polyvagal co-regulation: slow down your breath and voice first, let the group settle
Making It Stick
The 30-day shift
- Identify the single ritual you'll run for four weeks before adding anything new
- Write a one-page team connection charter you can revisit quarterly
- Share what you're trying with one peer and ask for observations after two weeks
- Track one simple metric: on a 1–5, did last week feel connected? Team average over time tells a story
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Reverse Customer Journey
How long is Reverse Customer Journey?
Reverse Customer Journey runs as 30 minutes. You choose the length when you book.
Can Reverse Customer Journey be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Reverse Customer Journey?
Create a free Workbliss profile with your work email, then open Reverse Customer Journey to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.