About this session
Understanding a Diagnosis & What Happens Next is a 60-minute to half-day health literacy session for anyone who has received a diagnosis and wants to understand what happens next. It runs live online or in person.
Participants learn how to make sense of medical terms and treatment plans, record questions and track referrals, and know who owns each next step.
It is general education, not medical advice, and is just as useful for people supporting a family member or friend.
Participants leave with a simple system for keeping track of their care.
What your people take away
- Make sense of medical terms and treatment plans
- Record questions and track referrals
- Know who owns each next step
- Find reliable information about a condition
- Look after yourself while adjusting to a diagnosis
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- What each length covers, 30 minutes to full day
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What each length covers
30 minutes
30 Minutes — Key Points: Make sense of medical terms and treatment plansA focused 30-minute session on the essentials of Make sense of medical terms and treatment plans: ask for plain language and understand your treatment plan.
- Ask for plain language
- Understand your treatment plan
Covers Make sense of medical terms and treatment plans, in brief.
60 minutes
Make sense of a diagnosisParticipants learn how to understand medical terms and treatment plans and record their questions. They leave with a simple way to keep track.
- Make sense of medical terms and treatment plans
- Record questions and keep track
- Live Q&A
Covers 1 of 4 parts: Make sense of medical terms and treatment plans.
90 minutes
Track referrals and next stepsAdds tracking referrals and test results and knowing who owns each next step. Participants practice building a care tracker.
- Make sense of medical terms and treatment plans
- Record questions and keep track
- Know who owns each next step
- Live Q&A
Covers 2 of 4 parts: Make sense of medical terms and treatment plans and Record questions and keep track.
3 hours
Covers 3 of 4 parts: Make sense of medical terms and treatment plans, Record questions and keep track and Know who owns each next step.
Full day
Find information and supportAdds finding reliable information and support, and looking after yourself while adjusting. Participants leave with a personal care plan.
- Make sense of medical terms and treatment plans
- Record questions and keep track
- Know who owns each next step
- Find reliable information and support
- Live Q&A
Covers all 4 parts.
What’s covered
Make sense of medical terms and treatment plans
Every length- Ask for plain languageParticipants practice asking healthcare professionals to explain terms simply.
- Understand your treatment planParticipants learn the parts of a typical treatment plan and what to ask about each.
Record questions and keep track
90 minutes and longer- Keep a question listParticipants start a running list of questions for each appointment.
- Organize your recordsParticipants set up a simple way to keep letters, results and notes together.
Know who owns each next step
3 hours and longer- Track referrals and resultsParticipants track who referred them, where to and when to expect contact.
- Chase what's missingParticipants learn how to follow up politely when something is delayed.
Find reliable information and support
Full day only- Use trusted sourcesParticipants learn where to find reliable information about a condition.
- Find supportParticipants explore patient groups, employee assistance and workplace adjustments.
- Look after yourselfParticipants consider how to manage the emotional side of a new diagnosis.
Tools and materials
- Medical terms question prompts
- Treatment plan notes template
- Care tracker
- Referral and results log
- Trusted sources guide
Who it’s for
- Anyone with a recent diagnosis
- People supporting a family member or friend
- Employees managing a long-term condition
- Managers who want to support employees well
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Understanding a Diagnosis & What Happens Next
How long is Understanding a Diagnosis & What Happens Next?
Understanding a Diagnosis & What Happens Next runs as 30 minutes, 60 minutes, 90 minutes, 3 hours or full day. You choose the length when you book. A 30-minute session covers the essentials of Make sense of medical terms and treatment plans: ask for plain language and understand your treatment plan. A 60-minute session covers Make sense of medical terms and treatment plans in full, with a live Q&A. A 90-minute session adds Record questions and keep track. A 3-hour session adds Know who owns each next step. A full-day session adds Find reliable information and support.
Can Understanding a Diagnosis & What Happens Next be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Understanding a Diagnosis & What Happens Next?
Create a free Workbliss profile with your work email, then open Understanding a Diagnosis & What Happens Next to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.