About this session
As AI enters everyday work, managers face a challenge that cannot be solved by simply giving employees access to a tool. Some team members will experiment quickly.
Others will be cautious. Some will use AI well for appropriate tasks; others may produce more output while weakening quality.
Roles may begin to change before job descriptions, targets or management practices catch up.
Managers need a practical way to lead through that transition. Participants begin by looking at the work itself: where AI is already appearing, which tasks are changing, what quality still means and which responsibilities must remain clearly human.
They learn to set expectations around outcomes and standards rather than instructing employees to 'use more AI.'
The session then focuses on capability and coaching. Managers learn how to diagnose whether an employee needs stronger AI understanding, better task judgment, more effective review habits, additional domain knowledge or simply clearer expectations.
They explore how to coach AI-assisted work without becoming an AI technician or taking over every employee's workflow.
Finally, participants examine the wider people-management implications of AI-enabled work: changing responsibilities, workload, performance evidence, employee concerns, experimentation and team learning. The objective is not to force AI into every role.
It is to help managers lead teams that can use AI where it adds value while preserving quality, accountability and the human capabilities the work still requires.
What your people take away
- Set clear expectations for AI-enabled work based on outcomes, quality and accountability rather than tool usage
- Identify the different capability gaps that can sit behind weak or inconsistent AI-assisted performance
- Coach employees to improve task selection, review, judgment and AI-assisted work quality
- Recognize when roles, responsibilities or workload need to change as AI alters parts of the work
- Manage experimentation and employee concerns without creating either uncontrolled AI use or unnecessary fear
- Build a team learning rhythm that improves AI capability while keeping human responsibility visible
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What each length covers
30 minutes
30 Minutes — Key Points: Set the Standard for AI-Enabled WorkA focused 30-minute session on three key points from Set the Standard for AI-Enabled Work: start with the work — not AI activity, define what good still looks like and make ownership visible.
- Start with the work — not AI activity
- Define what good still looks like
- Make ownership visible
Covers 3 of 4 points in Set the Standard for AI-Enabled Work.
60 minutes
Lead AI-Enabled Work With ConfidenceA focused introduction for people managers. Participants clarify expectations for AI-enabled work, diagnose employee capability, practice one AI coaching conversation and identify how team responsibilities and management practices may need to evolve.
- Manager role in AI-enabled work
- AI expectations
- Work quality
- Human accountability
- Employee capability
- AI confidence
- Coaching AI use
- Over-reliance
- Under-use
- Changing responsibilities
- AI Team Leadership Planner
- Live Q&A
Covers 1 of 4 parts: Set the Standard for AI-Enabled Work.
90 minutes
Managing People & Performance as AI Changes the WorkThe extended session connects expectations, capability development, AI coaching, role change, workload, employee concerns and continuous team learning into one practical management approach.
- AI-enabled performance
- Manager expectations
- Quality standards
- Accountability
- AI skills
- Capability diagnosis
- Employee confidence
- Practice
- Peer learning
- AI coaching
- Over-reliance
- Under-use
- Role change
- Workload
- Employee concerns
- Team learning
- Live Q&A
Covers 2 of 4 parts: Set the Standard for AI-Enabled Work and Build Capability Across the Team.
3 hours
Covers 3 of 4 parts: Set the Standard for AI-Enabled Work, Build Capability Across the Team and Coach Performance in AI-Assisted Work.
Full day
AI-Enabled Team Leadership LabA hands-on full-day workshop covering all four modules. Managers work through realistic team scenarios involving capability gaps, inconsistent AI use, quality problems, role changes, workload and employee concerns and build a practical AI-enabled team leadership plan.
- Module 1 — Set the Standard for AI-Enabled Work
- Module 2 — Build Capability Across the Team
- Module 3 — Coach Performance in AI-Assisted Work
- Module 4 — Lead the Team as the Work Changes
- AI-Enabled Work Standards Exercise
- Team AI Capability Map
- AI Skill Gap Diagnostic
- AI Coaching Conversation Practice
- AI-Assisted Work Review
- Over-Reliance Scenario
- Under-Use Scenario
- Role Change Mapping
- Workload Impact Review
- Employee Concern Scenarios
- Team Learning Rhythm Design
- Manager AI Leadership Plan
- Live Q&A
Covers all 4 parts.
Also available as a 4-week or 8-week program, for change that lasts. Ask us about it.
What’s covered
Set the Standard for AI-Enabled Work
Every length- Start with the work — not AI activityParticipants identify where AI is already appearing in the team's work and what outcomes those tasks are meant to produce.
- Define what good still looks likeAI may change how work is produced without changing the standard required.
- Make ownership visibleParticipants clarify who remains responsible when AI drafts, summarizes, analyzes or recommends.
- Set boundaries without blocking learningManagers need to know which experimentation is appropriate, which tools and information are approved and where additional review is required.
Build Capability Across the Team
90 minutes and longer- Expect different starting pointsEmployees will vary in AI familiarity, confidence, skepticism and practical skill.
- Diagnose the real skill gapWeak AI-assisted work may result from poor AI understanding, inappropriate task selection, weak prompting, insufficient domain knowledge, poor verification or unclear expectations.
- Create practice with real workCapability develops more effectively when employees work on appropriate tasks from their actual role.
- Build peer learning without creating AI heroesTeams can learn quickly when employees share useful approaches, failures and lessons.
Coach Performance in AI-Assisted Work
3 hours and longer- Review the work — not just the toolWhen an AI-assisted output is weak, participants examine the task, instructions, source material, AI contribution, review process and final human judgment.
- Coach the judgmentParticipants ask employees why they chose AI for the task, what they trusted, what they checked, what they changed and where they used their own expertise.
- Watch for over-relianceAI can become a shortcut for thinking, writing or analysis that an employee still needs to understand.
- Watch for avoidable under-useThe opposite pattern can also occur: employees may continue performing repetitive work manually when an approved AI-assisted approach could reduce unnecessary effort.
Lead the Team as the Work Changes
Full day only- Track how responsibilities are shiftingWhen AI reduces effort in one task, other responsibilities may become more important.
- Watch the workload, not just the time savedFaster production can increase review volume, expectations or work throughput.
- Address concerns with specificityEmployees may raise concerns about role security, quality, customer impact, learning, accountability or information handling.
- Create a team learning rhythmParticipants build regular opportunities to review useful AI applications, weak experiments, emerging risks and changing skills rather than discussing AI only during rollout periods.
Tools and materials
- Team AI Work Map
- AI-Enabled Work Standards Map
- AI Use Expectation Planner
- Human Accountability Check
- Team AI Capability Map
- AI Skill Gap Diagnostic
- Employee Practice Planner
- AI-Assisted Work Review
- AI Coaching Conversation Planner
- AI Use Pattern Diagnostic
- Over-Reliance Diagnostic
- Under-Use Diagnostic
- Role & Responsibility Change Map
- AI Workload Impact Review
- AI Team Leadership Playbook
Who it’s for
- People managers responsible for teams beginning to use AI in everyday work
- First-line and middle managers who need practical guidance on AI-enabled performance and capability development
- Department leaders introducing approved AI tools across professional or operational teams
- Managers who want to support experimentation without losing quality or accountability
- Leaders managing employees with very different levels of AI confidence and experience
- Organizations seeking to equip managers for the people-management implications of AI adoption
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later. Need it sooner? Email hello@workbliss.ai and we’ll see what we can do.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Lead the Shift: Managing People & Performance in an AI-Enabled Team
How long is Lead the Shift: Managing People & Performance in an AI-Enabled Team?
Lead the Shift: Managing People & Performance in an AI-Enabled Team runs as 30 minutes, 60 minutes, 90 minutes, 3 hours or full day. You choose the length when you book. A 30-minute session covers three key points from Set the Standard for AI-Enabled Work: start with the work — not AI activity, define what good still looks like and make ownership visible. A 60-minute session covers Set the Standard for AI-Enabled Work in full, with a live Q&A. A 90-minute session adds Build Capability Across the Team. A 3-hour session adds Coach Performance in AI-Assisted Work. A full-day session adds Lead the Team as the Work Changes. It is also available as a 4-week or 8-week program.
Can Lead the Shift: Managing People & Performance in an AI-Enabled Team be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Lead the Shift: Managing People & Performance in an AI-Enabled Team?
Create a free Workbliss profile with your work email, then open Lead the Shift: Managing People & Performance in an AI-Enabled Team to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later. Need it sooner? Email hello@workbliss.ai and we’ll see what we can do.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.