About this session
The most useful question about AI at work is rarely simply, 'Can AI do this?' A tool may be technically capable of drafting a document, analyzing information or recommending an action while still being the wrong place to assign full responsibility.
The better question is how the work should be divided so that AI provides useful leverage while people retain the context, judgment and accountability the outcome requires.
Participants begin by breaking work into tasks rather than treating entire jobs as either human or automated.
One piece of work may contain research, extraction, interpretation, relationship management, decision making, quality review and communication — and different parts may benefit from different combinations of people and AI.
The session then examines what each contributor brings. AI can be useful for generating options, transforming information, identifying patterns and preparing material at speed.
People contribute organizational context, tacit knowledge, ethical and commercial judgment, accountability, relationships, empathy and the ability to understand when a situation falls outside the normal pattern.
Neither list should become a rigid rule; the appropriate allocation depends on the task and consequence.
Finally, participants redesign the collaboration itself. They define who initiates the work, what AI contributes, where a person reviews or decides, what happens when confidence is low and who owns the final result.
They also examine hidden work, review burden and deskilling so an apparently efficient design does not quietly create new problems. The goal is not to maximize AI activity.
It is to create a better operating model for the work.
What your people take away
- Break jobs and processes into individual tasks before deciding where AI should contribute
- Identify the human context, judgment, accountability and relationships that remain essential to the outcome
- Match appropriate AI capabilities with specific parts of the work rather than whole roles
- Define clear handoffs, review points, decision rights and escalation between people and AI
- Recognize hidden work, review burden and deskilling that can appear after AI is introduced
- Redesign responsibilities around stronger overall performance rather than maximum automation
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What each length covers
30 minutes
30 Minutes — Key Points: Break the Work Apart Before You Divide ItA focused 30-minute session on three key points from Break the Work Apart Before You Divide It: start with the outcome, break jobs into tasks and identify the decisions inside the task.
- Start with the outcome
- Break jobs into tasks
- Identify the decisions inside the task
Covers 3 of 4 points in Break the Work Apart Before You Divide It.
60 minutes
Decide What the Human Does — and What AI DoesA focused introduction to human + AI work design. Participants break one realistic work activity into tasks, identify the best human and AI contributions and create a simple collaboration model with clear ownership and review.
- Work outcomes
- Task decomposition
- AI contribution
- Human context
- Human judgment
- Accountability
- Handoffs
- Decision rights
- Exceptions
- Review burden
- Human + AI Work Design Canvas
- Live Q&A
Covers 1 of 4 parts: Break the Work Apart Before You Divide It.
90 minutes
Design Better Human + AI WorkThe extended session follows the complete work-design process from task decomposition and capability matching through handoffs, decision rights, exceptions, hidden work, deskilling and role redesign.
- Outcome definition
- Task decomposition
- Human capabilities
- AI capabilities
- Human context
- Tacit knowledge
- Task allocation
- Handoffs
- Human review
- Decision rights
- Escalation
- Hidden work
- Review burden
- Deskilling
- Role redesign
- Collaborative performance
- Live Q&A
Covers 2 of 4 parts: Break the Work Apart Before You Divide It and Match Human & AI Strengths to the Work.
3 hours
Covers 3 of 4 parts: Break the Work Apart Before You Divide It, Match Human & AI Strengths to the Work and Design the Collaboration, Handoffs & Decisions.
Full day
Human + AI Work Design LabA hands-on full-day workshop covering all four modules. Participants decompose a real or realistic work activity, assign human and AI responsibilities, design handoffs and decision rights and assess hidden work, capability risk and role implications.
- Module 1 — Break the Work Apart Before You Divide It
- Module 2 — Match Human & AI Strengths to the Work
- Module 3 — Design the Collaboration, Handoffs & Decisions
- Module 4 — Redesign the Role Without Creating New Problems
- Outcome Definition Exercise
- Task Decomposition Map
- Decision Point Finder
- Human Context Review
- AI Contribution Mapping
- Human Judgment Map
- Human + AI Allocation Matrix
- Handoff Design
- Decision Rights Exercise
- Exception Path Design
- Hidden Work Audit
- Review Burden Assessment
- Deskilling Risk Review
- Role Redesign Canvas
- Live Q&A
Covers all 4 parts.
Also available as a 4-week or 8-week program, for change that lasts. Ask us about it.
What’s covered
Break the Work Apart Before You Divide It
Every length- Start with the outcomeParticipants identify the result the work needs to produce before deciding whether a person or AI should perform individual steps.
- Break jobs into tasksWhole roles are usually too broad for useful human-versus-AI decisions.
- Identify the decisions inside the taskEven apparently simple workflows contain judgment points.
- Map what good performance requiresParticipants identify the knowledge, context, expertise, relationships, evidence and quality standards required for the task to succeed.
Match Human & AI Strengths to the Work
90 minutes and longer- Use AI for the contribution it can makeParticipants examine where AI can support generation, extraction, transformation, summarization, comparison, pattern identification and option creation.
- Protect human contextPeople often know information that never appears in a prompt or system.
- Keep judgment & accountability visibleParticipants distinguish AI-supported analysis or recommendations from decisions that require an accountable person to evaluate consequences and make the final call.
- Avoid simple human-vs-AI rulesStatements such as 'AI does routine work and humans do creativity' can hide the complexity of real tasks.
Design the Collaboration, Handoffs & Decisions
3 hours and longer- Define who startsSome tasks work well when a person frames the problem and AI prepares material.
- Make the handoff explicitParticipants define exactly what AI passes to the person and what the person is expected to do with it.
- Set decision rightsParticipants identify which decisions AI may inform, which decisions people must make and where different levels of organizational authority are required.
- Design for exceptionsNot every case will fit the normal human + AI division of work.
Redesign the Role Without Creating New Problems
Full day only- Count the hidden workAI can remove drafting or analysis time while creating new work through prompt preparation, context gathering, correction, review and exception handling.
- Watch the review burdenFaster AI output can create more material for people to check.
- Protect capability from deskillingIf AI repeatedly performs a task, employees may gradually lose the ability to perform or evaluate that work independently.
- Redesign responsibilities around the new workWhen AI changes tasks, the human role may shift toward judgment, relationship management, exception handling, interpretation or higher-value application.
Tools and materials
- Work Outcome Definition
- Task Decomposition Map
- Decision Point Finder
- Human Judgment Map
- Human Value Map
- AI Contribution Map
- Human + AI Allocation Matrix
- Human + AI Handoff Planner
- Human Review Definition
- Decision Rights Map
- Exception & Escalation Planner
- Hidden Work Audit
- Review Burden Assessment
- Deskilling Risk Review
- Human + AI Work Design Playbook
Who it’s for
- Employees and teams already using AI and ready to design more deliberate human + AI ways of working
- Managers and team leaders reviewing how responsibilities should change as AI supports more tasks
- Operations, transformation and process teams redesigning knowledge work around AI
- HR, workforce and organizational-design professionals examining how tasks and roles may evolve
- Professional and corporate-function teams deciding where human judgment should remain in AI-assisted work
- Organizations seeking a practical framework for work redesign before moving into more advanced automation or AI agents
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Human + AI Collaboration: Designing Who Does What
How long is Human + AI Collaboration: Designing Who Does What?
Human + AI Collaboration: Designing Who Does What runs as 30 minutes, 60 minutes, 90 minutes, 3 hours or full day. You choose the length when you book. A 30-minute session covers three key points from Break the Work Apart Before You Divide It: start with the outcome, break jobs into tasks and identify the decisions inside the task. A 60-minute session covers Break the Work Apart Before You Divide It in full, with a live Q&A. A 90-minute session adds Match Human & AI Strengths to the Work. A 3-hour session adds Design the Collaboration, Handoffs & Decisions. A full-day session adds Redesign the Role Without Creating New Problems. It is also available as a 4-week or 8-week program.
Can Human + AI Collaboration: Designing Who Does What be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Human + AI Collaboration: Designing Who Does What?
Create a free Workbliss profile with your work email, then open Human + AI Collaboration: Designing Who Does What to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.