About this session
Inside the Expert's Workshop: Reveal the Decisions Behind the Skill is a 90-minute to half-day knowledge transfer workshop for teams who want to capture the hidden decisions behind an expert's skill and pass them on. It runs live online or in person.
Experienced people often make good decisions without noticing how. A facilitator helps the team draw out the cues, trade-offs and exceptions behind those decisions so others can learn them.
Teams leave with a clearer picture of how the expert decides and, in the half-day version, a decision map tested on a fresh case.
What your people take away
- Watch a skilled practitioner work through a real task
- Uncover the cues, trade-offs and exceptions behind choices
- Map the decisions in a form others can use
- Test the map on a fresh case
- Plan how to pass the knowledge on
Shared with you
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- What each length covers, 90 minutes to half day
- Everything that’s covered, part by part
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What each length covers
90 minutes
Watch the expert and ask whyA skilled practitioner works through a real task while the team observes and asks structured questions about key choices. Teams surface the cues and trade-offs behind the skill.
- Watch a skilled practitioner at work
- Uncover the cues, trade-offs and exceptions
Covers 2 of 4 parts: Watch a skilled practitioner at work and Uncover the cues, trade-offs and exceptions.
Half day
Capture, map and test the skillAdds mapping the decisions into a usable guide and testing it on a fresh case with a less experienced colleague. Teams leave with a tested decision map.
- Watch a skilled practitioner at work
- Uncover the cues, trade-offs and exceptions
- Map the decisions
- Test the map on a fresh case
Covers all 4 parts.
What’s covered
Watch a skilled practitioner at work
Every length- Choose a real taskThe team picks a task where expertise makes a clear difference to the result.
- Observe the work in actionThe practitioner works through the task, thinking aloud where possible.
- Note the decision pointsObservers mark moments where the expert paused, checked or changed course.
Uncover the cues, trade-offs and exceptions
Every length- Ask what they noticedA facilitator guides questions about the cues the expert used to decide.
- Explore trade-offsThe team asks what options the expert considered and why they chose one.
- Find the exceptionsParticipants ask when the usual approach would not work.
Map the decisions
Half day only- Build a decision mapThe team turns its notes into a simple map of decisions, cues and options.
- Check it with the expertThe practitioner corrects and adds to the map.
Test the map on a fresh case
Half day only- Try it with a new caseA less experienced colleague uses the map on a new example.
- Refine and plan sharingThe team improves the map and decides how to use it in onboarding or training.
Tools and materials
- Task observation sheet
- Decision point log
- Expert question cards
- Decision map template
- Fresh case for testing
Who it’s for
- Teams with experts moving roles or retiring
- L&D and knowledge management teams
- Technical and specialist teams
- Managers onboarding new team members
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Inside the Expert's Workshop: Reveal the Decisions Behind the Skill
How long is Inside the Expert's Workshop: Reveal the Decisions Behind the Skill?
Inside the Expert's Workshop: Reveal the Decisions Behind the Skill runs as 90 minutes or half day. You choose the length when you book. A 90-minute session covers Watch a skilled practitioner at work and Uncover the cues, trade-offs and exceptions. A half-day session adds Map the decisions and Test the map on a fresh case.
Can Inside the Expert's Workshop: Reveal the Decisions Behind the Skill be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Inside the Expert's Workshop: Reveal the Decisions Behind the Skill?
Create a free Workbliss profile with your work email, then open Inside the Expert's Workshop: Reveal the Decisions Behind the Skill to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.