About this session
Workplace relationships are shaped by small interactions long before a difficult moment arrives.
Following through, listening, showing appreciation and communicating clearly can build trust over time, while repeated interruptions, broken promises, dismissive responses or unresolved tension can gradually reduce it.
This session uses the idea of an emotional bank account as a practical way to understand relationship health.
Participants identify the behaviors that create deposits and withdrawals in different working relationships and examine why the same action may land differently depending on context, history and expectations.
Participants then practice making deposits more deliberately through recognition, reliability, curiosity and repair.
The final module focuses on rebuilding trust after withdrawals and creating simple relationship habits that make teams more resilient when disagreement, pressure or mistakes inevitably occur.
What your people take away
- Recognize the everyday behaviors that build or reduce trust in workplace relationships
- Identify which relationships currently need more attention, repair or consistency
- Use appreciation, listening and follow-through as practical relationship deposits
- Repair withdrawals without relying on one conversation to fix everything
- Build repeatable habits that strengthen trust and goodwill over time
Shared with you
See the full session
Create your free Workbliss profile to see the rest of this outline and book it. It takes a minute, with your work email.
- What each length covers, 30 minutes to full day
- Everything that’s covered, part by part
- Book online, and browse 1,500+ more sessions for your teams
Already a member? Sign in
What each length covers
30 minutes
30 Minutes — Key Points: Understand the Emotional Bank AccountA focused 30-minute session on three key points from Understand the Emotional Bank Account: identify what counts as a deposit, notice the withdrawals and remember that value is relationship-specific.
- Identify what counts as a deposit
- Notice the withdrawals
- Remember that value is relationship-specific
Covers 3 of 4 points in Understand the Emotional Bank Account.
60 minutes
60 Minutes — Module 1: Understand the Emotional Bank AccountParticipants map the behaviors that create deposits and withdrawals in workplace relationships and identify one relationship where greater consistency or repair would make the biggest difference.
- Module 1: Understand the Emotional Bank Account
- Live Q&A
Covers 1 of 4 parts: Understand the Emotional Bank Account.
90 minutes
90 Minutes — Modules 1 and 2: Make Better DepositsEverything in the 60-minute session, plus practical work on appreciation, listening, reliability and small acts that build trust. Participants choose relationship behaviors they can use more deliberately in everyday work.
- Module 1: Understand the Emotional Bank Account
- Module 2: Make Deposits That Actually Matter
- Relationship deposit exercise
- Live Q&A
Covers 2 of 4 parts: Understand the Emotional Bank Account and Make Deposits That Actually Matter.
3 hours
Covers 3 of 4 parts: Understand the Emotional Bank Account, Make Deposits That Actually Matter and Notice and Repair Withdrawals.
Full day
Full Day — Full Emotional Bank Account WorkshopFull coverage of all four modules with relationship mapping, trust-building exercises, repair practice and individual action planning. Participants leave with a practical 30-day relationship investment plan.
- Module 1: Understand the Emotional Bank Account
- Module 2: Make Deposits That Actually Matter
- Module 3: Notice and Repair Withdrawals
- Module 4: Build Relationship Habits That Last
- Workplace relationship scenarios
- 30-day personal relationship plan
- Live Q&A
Covers all 4 parts.
Also available as a 4-week or 8-week program, for change that lasts. Ask us about it.
What’s covered
Understand the Emotional Bank Account
Every length- Identify what counts as a depositParticipants identify everyday behaviors that build trust in their working relationships, such as keeping commitments, listening properly, showing appreciation, sharing useful context or making time when it matters.
- Notice the withdrawalsParticipants identify behaviors that reduce trust, such as broken promises, dismissive responses, repeated interruptions, unclear communication or taking credit without recognition.
- Remember that value is relationship-specificParticipants examine how the same behavior can land differently depending on the relationship, role and history.
- Map one relationship that needs attentionParticipants choose one workplace relationship and identify the current balance of trust, recent deposits and withdrawals and what would make the relationship more workable.
Make Deposits That Actually Matter
90 minutes and longer- Use specific appreciationParticipants practice recognizing what another person actually did and why it mattered instead of relying on generic praise.
- Listen without turning everything into a solutionParticipants practice giving full attention, checking understanding and asking what the other person needs before moving into advice or problem-solving.
- Make reliability visibleParticipants identify small commitments they make in everyday work and examine whether they consistently close the loop.
- Share context that helps the other personParticipants identify where withholding useful context creates avoidable confusion or rework and practice sharing enough information for the other person to understand the decision, priority or change.
Notice and Repair Withdrawals
3 hours and longer- Own the withdrawal specificallyParticipants practice acknowledging the exact behavior or impact they contributed without overexplaining or turning the apology into a defense.
- Repair through action, not just wordsParticipants identify what behavior would demonstrate repair over time, such as following through, communicating earlier or changing how decisions are shared.
- Reset expectations when neededParticipants identify relationships where repeated withdrawals come from unclear assumptions about communication, deadlines, roles or availability.
- Know when the issue is bigger than a depositParticipants distinguish everyday relationship strain from bullying, harassment, discrimination, serious misconduct or repeated harmful behavior.
Build Relationship Habits That Last
Full day only- Make deposits part of normal workParticipants identify ways to build trust through activities already happening, such as meetings, messages, handovers and project reviews.
- Notice when the balance is driftingParticipants identify signs that a relationship is becoming more transactional, tense or unreliable and choose an earlier response.
- Build a small relationship reviewParticipants create a short weekly reflection covering which relationships need appreciation, follow-through, clarification or repair.
- Protect trust during high-pressure periodsParticipants identify which trust-building behaviors are most likely to disappear when work becomes intense and choose the minimum practices they want to preserve.
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later. Need it sooner? Email hello@workbliss.ai and we’ll see what we can do.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Investing in The Emotional Bank Account
How long is Investing in The Emotional Bank Account?
Investing in The Emotional Bank Account runs as 30 minutes, 60 minutes, 90 minutes, 3 hours or full day. You choose the length when you book. A 30-minute session covers three key points from Understand the Emotional Bank Account: identify what counts as a deposit, notice the withdrawals and remember that value is relationship-specific. A 60-minute session covers Understand the Emotional Bank Account in full, with a live Q&A. A 90-minute session adds Make Deposits That Actually Matter. A 3-hour session adds Notice and Repair Withdrawals. A full-day session adds Build Relationship Habits That Last. It is also available as a 4-week or 8-week program.
Can Investing in The Emotional Bank Account be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Investing in The Emotional Bank Account?
Create a free Workbliss profile with your work email, then open Investing in The Emotional Bank Account to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later. Need it sooner? Email hello@workbliss.ai and we’ll see what we can do.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.