About this session
Pharmacists can help people understand prescription medicines, choose suitable over-the-counter products and address concerns about side effects, interactions, doses, devices and everyday use.
They can also identify when a question needs to be referred to a doctor, urgent service or another healthcare professional.
However, pharmacy conversations are often brief, and it can be difficult to remember the right questions while collecting a prescription or feeling unwell.
Important details may also be missed when people discuss only the medicine in front of them rather than their complete medication list, health conditions and actual pattern of use.
This session helps participants prepare concise information, explain what is happening in practical terms and leave with a clear understanding of what to do next.
The emphasis is on confident collaboration rather than needing specialist knowledge or feeling uncomfortable about asking for clarification.
What your people take away
- Recognize the types of questions a pharmacist can help address
- Prepare the most relevant information before starting the conversation
- Describe symptoms, side effects and medication difficulties more clearly
- Ask focused questions about safe use, interactions and alternatives
- Confirm the agreed advice, follow-up and escalation plan before leaving
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- What each length covers, 30 minutes to full day
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What each length covers
30 minutes
30 Minutes — Key Points: Prepare and Ask More Useful QuestionsA focused 30-minute session on three key points from Prepare and Ask More Useful Questions: identify the main reason for the conversation, bring the complete medication picture and describe what is happening specifically.
- Identify the main reason for the conversation
- Bring the complete medication picture
- Describe what is happening specifically
Covers 3 of 4 points in Prepare and Ask More Useful Questions.
60 minutes
The 60-minute session focuses on immediate practical application. Participants organize their medication information, identify the main concern and create a concise question list for a pharmacy conversation.
- Module 1: Prepare and Ask More Useful Questions
- Live Q&A
Covers 1 of 3 parts: Prepare and Ask More Useful Questions.
90 minutes
The 90-minute session adds deeper exploration of interactions, over-the-counter choices, side effects, adherence barriers and medication changes. Participants practice explaining concerns and asking follow-up questions when the first answer is unclear.
- Module 1: Prepare and Ask More Useful Questions
- Module 2: Discuss Medicines, Side Effects and Practical Barriers
- Live Q&A
Covers 2 of 3 parts: Prepare and Ask More Useful Questions and Discuss Medicines and Everyday Use More Confidently.
3 hours
Covers all 3 parts.
Full day
The full-day session combines practical communication skills with accessible medication-safety education. Participants practice realistic pharmacy conversations, record decisions and build a clear process for following advice or seeking further assessment.
- Module 1: Prepare and Ask More Useful Questions
- Module 2: Discuss Medicines, Side Effects and Practical Barriers
- Module 3: Prepare, Clarify and Follow Through
- Live Q&A
Covers all 3 parts, in more depth, with more time to practice.
What’s covered
Prepare and Ask More Useful Questions
Every length- Identify the main reason for the conversationParticipants decide whether they need help understanding instructions, choosing an over-the-counter product, managing a possible side effect, checking an interaction or resolving a practical difficulty.
- Bring the complete medication pictureParticipants prepare a current list of prescriptions, medicines used when needed, vitamins, supplements and recently stopped products.
- Describe what is happening specificallyParticipants explain when a symptom or difficulty began, how often it happens, what makes it better or worse and how it affects daily life.
- Prepare three priority questionsParticipants create a short list covering the medicine's purpose, how to use it, possible concerns and what to do next.
Discuss Medicines and Everyday Use More Confidently
90 minutes and longer- Ask how to use the medicine correctlyParticipants clarify the dose, timing, duration, food instructions, storage and what to do if a dose is missed.
- Check interactions and duplicated ingredientsParticipants ask whether the medicine can be used with their prescriptions, supplements, alcohol or another over-the-counter product.
- Raise side effects without minimizing themParticipants describe the timing, severity and functional impact of possible side effects and ask whether the pattern is expected, needs monitoring or deserves further review.
- Explain what makes the routine difficultParticipants raise barriers involving swallowing, packaging, memory, cost, shifts, travel, privacy or complex timing.
Clarify the Advice and Follow Through
3 hours and longer- Ask the pharmacist to explain the next stepParticipants confirm whether the advice is to continue the current plan, try a self-care measure, speak with the prescriber or seek more urgent assessment.
- Summarize the advice in your own wordsParticipants practice repeating the plan back to the pharmacist, including doses, timing, precautions and follow-up.
- Request privacy when the conversation needs itParticipants identify when personal symptoms, side effects or sensitive health information would be easier to discuss in a private consultation area.
- Know when the pharmacist may refer you onParticipants recognize that some questions require examination, testing, prescribing decisions or urgent medical assessment.
Who it’s for
- Employees who want more useful conversations with community or workplace pharmacists
- People collecting prescriptions or choosing over-the-counter medicines who feel unsure what to ask
- Anyone managing side effects, interactions or practical medication difficulties
- Caregivers preparing pharmacy questions on behalf of a relative or child
- Teams building health-literacy or medication-confidence campaigns
- Organizations offering practical medication education with appropriate clinical boundaries
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Talking to a Pharmacist With Confidence
How long is Talking to a Pharmacist With Confidence?
Talking to a Pharmacist With Confidence runs as 30 minutes, 60 minutes, 90 minutes, 3 hours or full day. You choose the length when you book. A 30-minute session covers three key points from Prepare and Ask More Useful Questions: identify the main reason for the conversation, bring the complete medication picture and describe what is happening specifically. A 60-minute session covers Prepare and Ask More Useful Questions in full, with a live Q&A. A 90-minute session adds Discuss Medicines and Everyday Use More Confidently. A 3-hour session adds Clarify the Advice and Follow Through. A full-day session covers everything, in more depth, with more time to practice.
Can Talking to a Pharmacist With Confidence be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Talking to a Pharmacist With Confidence?
Create a free Workbliss profile with your work email, then open Talking to a Pharmacist With Confidence to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.