About this session
The Wayfinding Challenge: Make the Next Step Obvious is a 90-minute to half-day in-person design workshop for teams who want to design signs and instructions that make the next step obvious.
Teams design guidance for a short route through your building, then watch colleagues follow it without help.
Participants leave with clearer guidance and design habits for signs, forms and instructions that people can follow the first time.
What your people take away
- Design guidance for a short route
- Watch others follow it without explanation
- Spot hesitation and backtracking
- Revise guidance based on what you saw
- Apply the principles to signs, forms and instructions
Shared with you
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- What each length covers, 90 minutes to half day
- Everything that’s covered, part by part
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What each length covers
90 minutes
Design and test a routeTeams design signs or instructions for a short route and watch others follow them without help. Every pause and wrong turn shows what needs fixing.
- Design guidance for a short route
- Watch others follow it
Covers 2 of 4 parts: Design guidance for a short route and Watch others follow it.
Half day
Design, test and reviseAdds a redesign based on hesitation and backtracking, a second test and principles for guidance at work. Teams leave with practical design habits.
- Design guidance for a short route
- Watch others follow it
- Revise based on what you saw
- Apply the principles at work
Covers all 4 parts.
What’s covered
Design guidance for a short route
Every length- Choose a routeTeams pick a short route, such as from reception to a meeting room or supply area.
- Design signs and instructionsGroups create simple signs, arrows or written directions using the materials provided.
- Place them along the wayTeams position their guidance where they think people will need it.
Watch others follow it
Every length- Test without explainingColleagues from another team follow the route using only the guidance.
- Note hesitation and backtrackingDesigners record where testers pause, look around or go the wrong way.
Revise based on what you saw
Half day only- Find the cause of each pauseTeams link each hesitation to unclear wording, placement or missing information.
- Redesign and retestGroups improve their guidance and run a second test with fresh testers.
Apply the principles at work
Half day only- Agree simple principlesTeams turn what they learned into principles for signs, forms and instructions.
- Improve one real exampleParticipants choose a real sign, form or instruction to improve.
Tools and materials
- Sign-making kit with card, markers and arrows, provided
- Route brief card
- Tester observation sheet
- Revision checklist
- Guidance principles card
Who it’s for
- Facilities and workplace teams
- Teams that write instructions or signage
- Event and visitor experience teams
- Service and product designers
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about The Wayfinding Challenge: Make the Next Step Obvious
How long is The Wayfinding Challenge: Make the Next Step Obvious?
The Wayfinding Challenge: Make the Next Step Obvious runs as 90 minutes or half day. You choose the length when you book. A 90-minute session covers Design guidance for a short route and Watch others follow it. A half-day session adds Revise based on what you saw and Apply the principles at work.
Can The Wayfinding Challenge: Make the Next Step Obvious be delivered online or in person?
It is delivered in person, at your site, in any country.
How do we book The Wayfinding Challenge: Make the Next Step Obvious?
Create a free Workbliss profile with your work email, then open The Wayfinding Challenge: Make the Next Step Obvious to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.