About this session
Work now happens across offices, homes, shared spaces, meeting rooms, messaging platforms, collaboration tools, knowledge systems, and video calls.
Employees do not experience these as separate workplace strategies — they experience how easy or difficult the whole environment makes their working day.
Participants learn to start with the work rather than aesthetics or technology. They identify different work modes, understand employee needs, examine physical and digital friction, and explore how space, technology, information, accessibility, and working norms interact.
The session then moves from diagnosis into design.
Participants develop practical ideas for focus, collaboration, connection, hybrid participation, digital navigation, inclusive access, and workplace choice, before learning how to prototype, measure, and improve the experience without relying on intrusive employee surveillance.
What your people take away
- Design workplace experiences around the work people need to accomplish rather than aesthetics or technology alone
- Identify the physical and digital conditions required for focus, collaboration, connection, learning, and hybrid work
- Reduce friction across spaces, tools, meetings, information, and everyday workplace journeys
- Create more inclusive and accessible workplace choices for different employees and working needs
- Connect physical space, digital tools, and team working norms into one coherent experience
- Test workplace improvements and measure whether they are making work easier and more effective
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- What each length covers, 30 minutes to full day
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What each length covers
30 minutes
30 Minutes — Key Points: Understand What the Workplace Needs to EnableA focused 30-minute session on three key points from Understand What the Workplace Needs to Enable: start with the work, not the space, see physical & digital as one experience and understand different employee needs.
- Start with the work, not the space
- See physical & digital as one experience
- Understand different employee needs
Covers 3 of 4 points in Understand What the Workplace Needs to Enable.
60 minutes
Design Workplaces Around How People Actually WorkA focused introduction to physical and digital workplace experience. Participants identify key work modes, examine common workplace friction, and explore practical improvements to space, technology, information, and hybrid collaboration.
- Work modes
- Physical and digital experience
- Workplace friction
- Focus and collaboration
- Hybrid experience
- Workplace Experience Quick Audit
- Live Q&A
Covers 1 of 4 parts: Understand What the Workplace Needs to Enable.
90 minutes
Improve the Physical & Digital Workplace ExperienceThe extended session moves from employee and task needs into physical workspace choice, digital workplace design, hybrid participation, accessibility, and practical experience improvement.
- Employee and task needs
- Activity-based workspace thinking
- Focus and collaboration environments
- Physical workplace friction
- Digital-tool roles
- Information findability
- Hybrid participation
- Workplace Experience Action Plan
- Live Q&A
Covers 2 of 4 parts: Understand What the Workplace Needs to Enable and Design Physical Spaces Around How People Work.
3 hours
Covers 3 of 4 parts: Understand What the Workplace Needs to Enable, Design Physical Spaces Around How People Work and Create a Digital Workplace That Reduces Friction.
Full day
Physical & Digital Workplace Experience LabA practical full-day workshop covering all four modules. Participants diagnose the current workplace experience, map key employee journeys and work modes, redesign selected physical and digital touchpoints, examine hybrid and accessibility challenges, and create a prioritized workplace improvement plan.
- Module 1 — Understand What the Workplace Needs to Enable
- Module 2 — Design Physical Spaces Around How People Work
- Module 3 — Create a Digital Workplace That Reduces Friction
- Module 4 — Test, Measure & Continuously Improve the Workplace
- Work Mode Mapping
- Workplace Friction Audit
- Physical Space Experience Review
- Digital Workplace Audit
- Hybrid Meeting Redesign
- Accessibility & Inclusion Review
- Prototype Design Exercise
- Workplace Measurement Framework
- 90-Day Workplace Improvement Plan
- Live Q&A
Covers all 4 parts.
Also available as a 4-week or 8-week program, for change that lasts. Ask us about it.
What’s covered
Understand What the Workplace Needs to Enable
Every length- Start with the work, not the spaceAn inspiring workplace begins with understanding what employees actually need to accomplish.
- See physical & digital as one experienceA beautifully designed office can still create a poor experience if meetings fail, information is difficult to find, or employees move between too many disconnected systems.
- Understand different employee needsPeople vary in role, mobility, sensory preferences, accessibility requirements, concentration needs, working patterns, responsibilities, and comfort with different environments.
- Find the frictionWorkplace frustration is often created by small repeated barriers.
Design Physical Spaces Around How People Work
90 minutes and longer- Create choice for different work modesOne type of workspace rarely supports every activity equally well.
- Design for comfort & accessNoise, lighting, temperature, seating, visual distraction, privacy, circulation, accessibility, and ease of navigation all shape whether a workplace feels usable.
- Make collaboration spaces workAdding more meeting rooms or collaborative zones does not automatically improve collaboration.
- Bridge the room & the screenHybrid meetings can create two different experiences: one for people physically together and another for everyone joining remotely.
Create a Digital Workplace That Reduces Friction
3 hours and longer- Give digital tools a clear roleTool proliferation creates confusion when employees do not know where communication, documents, projects, decisions, or knowledge are supposed to live.
- Make information easier to findEmployees lose time when useful knowledge exists but cannot be located, trusted, or distinguished from an outdated version.
- Design better digital interactionsA digital workplace should help people collaborate without turning every task into a meeting, message, notification, or interruption.
- Design for inclusion & accessibilityDigital inclusion includes more than remote access.
Test, Measure & Continuously Improve the Workplace
Full day only- Prototype before you scaleWorkplace assumptions are easier and cheaper to change before a major rollout.
- Measure experience & task fitA workplace should be evaluated according to whether it supports the activities it was designed for.
- Help people use the environmentEven strong design can fail if employees do not understand the choices available, how different spaces or tools should be used, or which working norms have changed.
- Build a continuous improvement rhythmWorkplaces need to evolve as workforce needs, technology, organizational strategy, occupancy patterns, and ways of working change.
Tools and materials
- Work Mode Map
- Workplace Journey Map
- Physical & Digital Friction Audit
- Activity-to-Space Matrix
- Physical Workplace Experience Canvas
- Digital Workplace Audit
- Tool & Channel Role Matrix
- Hybrid Experience Audit
- Accessibility & Choice Canvas
- Workplace Prototype Canvas
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Creating Inspiring Workspaces: Physical & Digital
How long is Creating Inspiring Workspaces: Physical & Digital?
Creating Inspiring Workspaces: Physical & Digital runs as 30 minutes, 60 minutes, 90 minutes, 3 hours or full day. You choose the length when you book. A 30-minute session covers three key points from Understand What the Workplace Needs to Enable: start with the work, not the space, see physical & digital as one experience and understand different employee needs. A 60-minute session covers Understand What the Workplace Needs to Enable in full, with a live Q&A. A 90-minute session adds Design Physical Spaces Around How People Work. A 3-hour session adds Create a Digital Workplace That Reduces Friction. A full-day session adds Test, Measure & Continuously Improve the Workplace. It is also available as a 4-week or 8-week program.
Can Creating Inspiring Workspaces: Physical & Digital be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Creating Inspiring Workspaces: Physical & Digital?
Create a free Workbliss profile with your work email, then open Creating Inspiring Workspaces: Physical & Digital to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.