About this session
Understanding Your Health & Healthcare is a 60-minute to half-day health literacy session for anyone who wants a foundation in health literacy and navigating healthcare with confidence. It runs live online or in person.
Participants learn the main steps of a typical path through care, how to find reliable health information, and how to prepare for appointments and follow-up.
It is general education that applies across healthcare systems, which differ by country.
Participants leave more confident using healthcare for themselves and the people they support.
What your people take away
- Understand the main steps of a path through care
- Find reliable health information
- Prepare for appointments and follow-up
- Speak up and stay involved in your care
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- What each length covers, 30 minutes to full day
- Everything that’s covered, part by part
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What each length covers
30 minutes
30 Minutes — Key Points: Understand the main steps of a path through careA focused 30-minute session on the essentials of Understand the main steps of a path through care: map the typical steps and know who does what.
- Map the typical steps
- Know who does what
Covers Understand the main steps of a path through care, in brief.
60 minutes
How healthcare worksParticipants learn the main steps people go through, from first symptoms to diagnosis, treatment and follow-up, and how to find reliable information. They see where they can play an active part.
- Understand the main steps of a path through care
- Find reliable health information
- Live Q&A
Covers 1 of 4 parts: Understand the main steps of a path through care.
90 minutes
Prepare and follow upAdds preparing for appointments and tracking results, referrals and next steps. Participants practice with a simple template.
- Understand the main steps of a path through care
- Find reliable health information
- Prepare for appointments and follow-up
- Live Q&A
Covers 2 of 4 parts: Understand the main steps of a path through care and Find reliable health information.
3 hours
Covers 3 of 4 parts: Understand the main steps of a path through care, Find reliable health information and Prepare for appointments and follow-up.
Full day
Speak up and stay involvedAdds sharing preferences, getting support and staying involved in decisions. Participants leave with a simple toolkit.
- Understand the main steps of a path through care
- Find reliable health information
- Prepare for appointments and follow-up
- Speak up and stay involved
- Live Q&A
Covers all 4 parts.
What’s covered
Understand the main steps of a path through care
Every length- Map the typical stepsParticipants map a typical path from first symptoms to diagnosis, treatment and follow-up.
- Know who does whatParticipants learn the roles of doctors, nurses, pharmacists and specialists.
Find reliable health information
90 minutes and longer- Use trusted sourcesParticipants learn which sources tend to be reliable and how to check them.
- Avoid common trapsParticipants learn to spot misleading claims and sponsored content.
Prepare for appointments and follow-up
3 hours and longer- Prepare before you goParticipants learn to note symptoms, medicines and questions before appointments.
- Follow up afterParticipants learn how to track results, referrals and next steps.
Speak up and stay involved
Full day only- Share what matters to youParticipants practice sharing preferences and concerns with healthcare professionals.
- Get support when neededParticipants learn about interpreters, advocates and bringing someone with them.
Tools and materials
- Path through care map
- Trusted sources guide
- Appointment preparation template
- Follow-up tracker
- Speaking up prompts
Who it’s for
- Anyone new to managing their own healthcare
- People new to a country or health system
- Employees supporting family members
- Wellbeing and benefits teams
How booking works
- Book online. Create a free Workbliss profile, then pay with session credits, by card or by invoice.
- Pick a date. Choose a date at least 14 days ahead, or book now and set the date later. Need it sooner? Email hello@workbliss.ai and we’ll see what we can do.
- Choose your expert. Within 3 working days, we send you profiles of the experts available for your date.
- We deliver it. Your expert is briefed on your people and goals, then runs the session live online or at your site.
Questions about Understanding Your Health & Healthcare
How long is Understanding Your Health & Healthcare?
Understanding Your Health & Healthcare runs as 30 minutes, 60 minutes, 90 minutes, 3 hours or full day. You choose the length when you book. A 30-minute session covers the essentials of Understand the main steps of a path through care: map the typical steps and know who does what. A 60-minute session covers Understand the main steps of a path through care in full, with a live Q&A. A 90-minute session adds Find reliable health information. A 3-hour session adds Prepare for appointments and follow-up. A full-day session adds Speak up and stay involved.
Can Understanding Your Health & Healthcare be delivered online or in person?
Yes, both. It runs live online, so every office can join at the same time, or in person at your site, in any country.
How do we book Understanding Your Health & Healthcare?
Create a free Workbliss profile with your work email, then open Understanding Your Health & Healthcare to see the price for each length and book it. You can pay with session credits, by card or by invoice, and choose a date at least 14 days ahead, or set it later. Need it sooner? Email hello@workbliss.ai and we’ll see what we can do.
Who leads the session?
A vetted Workbliss expert, briefed on your people, culture and goals before the session. After you book, we send you profiles of the experts available for your date within 3 working days, so you can choose who leads it.
Can it be tailored to our company?
Yes. Every session is shaped around your goals, your people and the benefits you already offer, and delivered by experts in your people’s languages.